1. General provisions
1.1 In these Terms and Conditions of the WHITE RVBBIT Gift Cards, (“the Rules”), the following terms shall be used:
a. Publisher – the Panda Rei company, run at ul. Lipowa 29 lok. 6; 15-424 Białystok; tax identification number (NIP): 922-285-14-47 entered into the Central Register and Information on Economic Activity (CEiDG) kept by the minister competent for economy (www.firma.gov.pl), email: email@example.com.
b. Gift Card – a gift voucher in the form of a physical or electronic decorative card with a unique discount code, entitling the User to use it while shopping at the whitervbbit.com online store. The Gift Card is not an electronic payment instrument, electronic money instrument or payment card,
c. Customer – a person who purchases a Gift Card,
d. User – each holder of a Gift Card,
e. Store – an online store on the website whitervbbit.com,
f. Amount of Top-up – the value of topping up the Gift Card.
2. Gift Card Order
2.1 The Store accepts Gift Card orders via the website https://whitervbbit.com. Orders can be placed 24 hours a day, 7 days a week.
2.2. By placing an order for a Gift Card, you must understand choosing the type and number of Gift Cards at https://whitervbbit.com, clicking the “add to cart” icon, completing the order form, choosing the payment and delivery method, and then confirming and sending the order by clicking the icon “Order and pay”. Orders placed via the Store entail the obligation to pay.
2.3 If the Customer chooses payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 7 calendar days from the conclusion of the contract. If the payment is not credited to the Seller’s account by then, the Seller is entitled to withdraw from the contract within 24 hours.
2.4. If the Customer chooses the cash on delivery payment, the Customer is obliged to make the payment on delivery.
2.5. An indispensable element of the ordering procedure is that the Customer has read and accepted these Rules, which the Customer confirms by checking the appropriate box before closing the order.
2.6. After the Customer submits a correctly completed order form, the Store immediately confirms the receipt of the Gift Card order and starts order processing, i.e. sending the Gift Card with a unique discount code to the address or e-mail address provided by the Customer.
3. Rules for using Gift Cards
3.1 The Gift Card can be used at the whitervbbit.com online store immediately after it is issued to the Customer.
3.2 The Gift Card is valid for 12 months from the day of its issuing.
3.3 The Publisher may carry out and cancel promotional campaigns, particularly consisting in issuing Gift Cards with a validity period other than that specified in section 2 of this article. This does not affect the expiry date of previously issued Gift Cards.
3.4 The Top-up Amount is a prepayment for future purchases made by the User at the Store.
3.5 The Gift Card entitles its User to pay for goods offered in the Store.
3.6 The User redeems the Gift Card by entering the unique code from the Gift Card in the “I have a discount coupon” box before placing an order.
3.7 The entire Top-up amount of the Gift Card will be used only as part of a one-time order.
3.8 If the value of the purchased goods exceeds the value of funds accumulated in the form of a prepayment on the Gift Card, the User shall pay the difference between the price and the value of the Gift Card by the payment methods available in the Store.
3.9 If the price of goods purchased using the Gift Card is lower than the value of the funds on the Gift Card, the User is not entitled to the remaining funds.
3.10 The funds accumulated on the Gift Card are not subject to interest and are not refundable to the Customer or User – in particular, the Gift Card cannot be exchanged for cash, in whole or in part, and cannot be returned to the Publisher or exchanged for other cards or goods vouchers issued by the Publisher.
4. Return of goods
4.1 Goods purchased in the Store using the Gift Card shall be returned in line with the general principles provided for by law or additionally accepted in the Store’s Rules.
4.2 If the User returns goods purchased using a Gift Card, the refund shall be made to a new Gift Card equal to the value of the returned goods.
5. Liability and complaints regarding the Gift Card
5.1 Complaints regarding the issuing and use of the Gift Card may be submitted by mail to the address of the Publisher’s office indicated in point 1.1a or via email to: firstname.lastname@example.org.
5.2 In the complaint, please provide the contact details of the person submitting the complaint, which enable a response, and a description of the event that caused the complaint.
5.3 The Publisher will respond to the complaint within 14 days from the date of receipt.