REGULATIONS OF THE “WHITE RVBBIT” ONLINE STORE
1. General Provisions
1.1. The online store operating at https://whitervbbit.com/ (hereinafter referred to as the Store) is owned by Panda Rei (hereinafter referred to as the Seller), operating at ul. Lipowa 29 lok. 6; 15-424 Białystok, NIP: 922-285-14-47, registered in the Central Register and Information on Economic Activity, maintained by the minister responsible for economic affairs (www.firma.gov.pl), email: contact@whitervbbit.com.
1.2. These Regulations specify the rules for using the Store, particularly the rights and obligations of the Seller and the Customer, the rules for placing orders, concluding and terminating purchase agreements regarding the products offered by the Seller, as well as the execution of these agreements, the complaint procedure, and data protection principles. These Regulations also outline the principles of providing electronic services, which are provided only to enable Customers to make purchases through the Store.
1.3. Customers can access these Regulations free of charge at any time on the website https://whitervbbit.com/, including downloading and archiving the content of the Regulations or printing it. The Regulations are also provided to Customers during the order placement process.
1.4. These Regulations apply to both consumers and entrepreneurs using the Store, except for sections 7 and 8 of the Regulations, which are addressed exclusively to Customers who are consumers, as well as except for those provisions of the Regulations that explicitly refer to consumers.
1.5. Customers may communicate with the Seller via email or in writing (contact details as in point 1.1 of the Regulations), with orders being placed using the order form, according to the procedure outlined in point 3 of these Regulations.
1.6. Any advertisements, promotions, price lists, and other information posted on the website https://whitervbbit.com regarding the products listed there do not constitute an offer within the meaning of the Civil Code but an invitation to enter into an agreement within the meaning of Article 71 of the Civil Code.
1.7. An entrepreneur making purchases in the Store related to their business activity, but not having a professional character according to the subject of their business activity under the Central Register and Information on Economic Activity, according to Article 38a of the Consumer Rights Act, will be subject to the provisions of these Regulations that concern Consumers, such as:
a) Services provided electronically
b) Withdrawal from the contract by the Consumer
c) Complaints and warranty
to the extent limited by Article 38a of the Consumer Rights Act and Articles 385/5, 556/4, 556/5, and 576/5 of the Civil Code. The remaining provisions of the Regulations apply to Entrepreneurs.
1.8. The entrepreneur referred to above, by accepting these Regulations during the purchasing process and then exercising their rights mentioned in this paragraph, should complete the relevant complaint or withdrawal form and, in particular, provide data confirming the circumstances verifying their status according to Article 38a of the Consumer Rights Act or provide this information in another way.
1.9. The entrepreneur referred to in the above paragraph declares in the form sent to the Seller or in another way that the purchased product(s) and the concluded sales contract are directly related to their business activity but do not have a professional character according to the subject of their business activity under the Central Register and Information on Economic Activity, thus proving that they meet the conditions to be recognized as such an entrepreneur. Forms are annexes to these Regulations.
2. Electronic Services
2.1. The Seller provides electronic services enabling Customers to create a user account on the Store’s website and to access an order form on the Store’s website.
2.2. The user account service involves allowing Customers to use the Store’s resources after logging in. Creating a user account requires completing and submitting a registration form containing: name, address, correspondence address (if different from the main address), and email address. The user account service is provided free of charge for an indefinite period. The Customer may delete their user account at any time, without providing a reason and without incurring costs, by sending a request for account deletion to the Seller in writing or via email (contact details specified in point 1.1 of the Regulations).
2.3. The order form service involves allowing Customers to place orders (declarations of will) for goods offered by the Seller via the Store’s website, in accordance with the procedure specified in point 3 of the Regulations. The service is provided free of charge and is one-time. The service ends immediately after the order is placed.
2.4. Complaints regarding electronic services can be submitted in writing or via email (contact details indicated in point 1.1 of the Regulations). Complaints will be reviewed by the Seller within 14 days.
3. Purchase Agreement Procedure
3.1. The Store accepts customer orders through the website https://whitervbbit.com. Orders can be placed 24 hours a day, 7 days a week. Placing an order with the Store constitutes an offer to enter into a sales agreement for the products subject to the order within the meaning of Article 661 §1 of the Civil Code.
3.2. Placing an order involves selecting the type and quantity of products on the website https://whitervbbit.com, clicking the “Add to Cart” icon, filling out the order form, choosing the payment and delivery method, and then confirming and sending the order by clicking the “Order and Pay” icon. Orders placed through the Store incur a payment obligation.
3.3. If the Customer chooses to pay via bank transfer, electronic payments, or credit card, they are required to make the payment within 7 calendar days from the conclusion of the agreement. If payment is not received by this time, the Seller is entitled to withdraw from the agreement within 24 hours.
3.4. If the Customer chooses cash on delivery, they are required to make the payment upon receipt of the shipment.
3.5. An essential part of the order procedure is that the Customer reads and accepts these Regulations, which the Customer confirms by checking the appropriate box before finalizing the order.
3.6. After the Customer has submitted a correctly completed order form, the Store will immediately confirm receipt of the order by sending a confirmation email to the Customer’s provided email address. Upon receiving this email, the purchase agreement between the Customer and the Seller is concluded. This type of email also serves as confirmation of a distance contract. The email will include a PDF document with all order details and a withdrawal form.
3.7. Agreements concluded through the Store are made in Polish or another selected language.
4. Prices and Payments
4.1. The prices of products displayed on the Store’s website are gross prices (i.e., including all components such as customs duties and taxes, including VAT) and are expressed in Polish Zloty (PLN).
4.2. The prices of goods on the Store’s website do not include delivery costs. Delivery costs (including transport fees, delivery charges, and postal services) are indicated to the Customer during the order placement process, including when the Customer expresses their intention to enter into a sales agreement. The cost of delivery depends on the delivery method selected during the order. The total cost of the order, including the product price and delivery cost, is visible in the order summary.
4.3. The binding and final price is the price at the time the Customer places the order.
4.4. Payment for ordered goods can be made using the payment methods available in the order form.
4.5. Available payment methods include: credit cards (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro), traditional bank transfer, cash on delivery, and Gift Card payment.
4.6. In the event of a need to refund a transaction made by the Customer using a credit card, the Seller will refund the amount to the bank account associated with the Customer’s credit card.
4.7. If the payment method for the order was a Gift Card, the refunded amount for withdrawing from the sales agreement will be credited back to the Gift Card via a unique payment code.
4.8. All goods ordered from the Store are issued with VAT invoices.
4.9. The entity providing online payment services in Poland is Blue Media S.A. Payments for international shipments are processed through PayPal.
4.10. Promotions, price discounts, sales, pre-sales, and discount codes cannot be combined or used together.
4.11. Special promotional actions and discount codes that reduce the order value are primarily intended for sets of lingerie, swimwear, or nightwear. In the event of a return of part of the products purchased as a set, the promotional price of the set will no longer apply. When processing a return, the Seller will deduct the price of the products kept by the Buyer from the set price.
4.12. If the Buyer uses one special code or takes advantage of one promotion multiple times (e.g., purchasing separately a bra, a garter belt, and panties), the order will be shipped in one shipment. The Seller will not reduce the discount value applied, except for any additional shipping costs.
4.13. In the case of returning part of an order placed under the “Second product cheaper by X%” promotion, the Seller will only refund the actual amount paid for the purchased product(s). Both products purchased under the promotion can be returned, or the second discounted product can be returned, or the first product can be returned with the simultaneous cancellation of the discount on the second product and adjustment of the difference by the Buyer.
4.14. In the case of returning part of an order placed under the “2+1 third product for 1 PLN” promotion, the Seller will only refund the actual amount paid for the purchased product(s). All products purchased under the promotion can be returned, or the third discounted product can be returned, or the first and/or second product can be returned with the simultaneous cancellation of the discount on the third product and adjustment of the difference by the Buyer.
5. Delivery
5.1. Delivery of the product to the Customer is subject to a fee.
5.2. Ordered products are delivered via a courier company or Polish Post, based on the Customer’s choice made when placing the order. The ordered goods are delivered – depending on the Customer’s choice – directly to the address specified in the order form.
5.3. The order processing time is from 1 to 7 business days, counting from the day the order is paid by the Customer, unless a different time frame is specified in the product description or during the ordering process.
5.4. If the Customer chooses to pay by bank transfer or credit card, the order processing time is counted from the day the Seller’s bank account or settlement account is credited.
5.5. If the Customer chooses cash on delivery, and the order value exceeds PLN 1,000 (one thousand Polish Zloty), the Customer is required to make a prepayment before the shipment is sent, amounting to the difference between the actual order amount and PLN 1,000, with the remaining amount to be paid upon receipt of the shipment.
5.6. Upon receiving the shipment, the Customer should check the condition of the shipment in the presence of the delivery person. If any damage to the shipment is observed during transport, it is advisable for the Customer to refuse to accept the shipment or to write a report in the presence of the delivery person detailing the condition of the shipment and the circumstances of the damage, which will greatly facilitate any potential claims process.
6. Complaint Handling Procedure
6.1. The Store is obligated to deliver products to Customers free of physical and legal defects (warranty). In the case of defective goods, Customers are entitled to rights specified in the Act of April 23, 1964, Civil Code (Journal of Laws of 2014, item 121, as amended), particularly those relating to warranty (Art. 556 et seq.).
6.2. Complaints should be submitted to the address of the Store mentioned in point 1.1 of these Regulations. The complaint should include the Customer’s contact details, order number or invoice number, information about the nature of the defects and the date of their discovery, and the Customer’s request. The above content of the complaint is recommended, but complaints with other content will also be considered by the Seller.
6.3. If it is necessary for the Seller to examine the sold item to resolve the complaint, the Customer exercising rights under the warranty will be required to deliver the item to the place specified in the sales agreement at the Seller’s expense.
6.4. The Customer is obligated to immediately check the shipment for completeness of the order, and in case of any discrepancies, to notify the Seller. Failure to notify the Seller within 2 days from the date of receipt of the shipment results in the loss of the right to file a complaint regarding this issue.
6.5. The Store will respond to the Customer’s complaint within 14 days.
7. Right to Withdraw from the Contract
7.1. According to Article 27 of the Act of May 30, 2014, on Consumer Rights (Journal of Laws of 2014, item 827), a Customer who is a consumer and has entered into a distance contract through the Store, may withdraw from it within 14 days without providing a reason and without incurring costs, except for the costs specified in points 7.4 and 7.5 of these Regulations. The 14-day return option is available only to Consumers and entities referred to in Article 38a of the Consumer Rights Act.
The information on the right to withdraw, including details on how and when to exercise the right to withdraw from the contract and the costs of returning the goods in case of withdrawal, is provided in Attachment No. 1 to these Regulations.
7.2. The Customer may use the withdrawal form provided as an attachment to the Act of May 30, 2014, on Consumer Rights (Journal of Laws of 2014, item 827), or the return form sent to the Customer’s email address after completing the order, but it is not mandatory.
7.3. In the case of withdrawal from the contract, the contract is considered not concluded.
7.4. If the Customer has chosen a method of delivery other than the cheapest standard delivery offered by the Seller, the Seller is not obligated to reimburse the Customer for any additional costs incurred.
7.5. The Customer bears the direct costs of returning the goods.
7.6. The Customer is responsible for bank fees associated with refunding payments (or prices) to a bank account held in another EU country. The Seller is not liable for the risk of currency exchange rate fluctuations.
7.7. The Customer is responsible for any reduction in the value of the goods resulting from using them in a manner beyond what is necessary to establish their nature, characteristics, and functioning.
7.8. The returned product must not be used or damaged and must have the original packaging along with all tags and protective elements. Returns will not be accepted if the product:
- has been damaged,
- shows signs of use,
- lacks original tags,
- lacks the protective sticker (for swimwear bottoms),
- lacks the original pink security tape with the information “If you remove this, you lose the right to return.”
Please note that the right to withdraw from the contract does not apply if the goods are delivered in a sealed package that cannot be returned for health or hygiene reasons if the package has been opened after delivery – this applies to face masks, stockings, tights, and underwear, secured with tape or sent in a sealed package.
The 14-day return option does not apply to personalized products or those made to the Customer’s individual order (e.g., products with personalized embroidery, products outside the regular store offer, items modified at the Customer’s request, or custom-made underwear and clothing not available through standard ordering).
7.9. The Customer is required to return the goods within 14 days from the notification of withdrawal from the contract.
7.10. The Customer should secure the returned goods to minimize the risk of damage during transport.
7.11. The Seller has the right to withdraw from the distance contract if the Customer fails to collect the cash on delivery shipment within 60 days from the date of concluding the contract.
7.12. The Seller has the right to claim compensation for losses incurred due to the failure to collect the shipment, including shipping costs, return shipping costs, and handling costs related to the return.
8. Out-of-Court Complaint and Claim Resolution
8.1. If the Seller does not accept the complaint from the Customer who is a consumer, and the Customer disagrees with the decision, they may use available out-of-court complaint and claim resolution methods.
8.2. In particular, the Customer may request the relevant provincial inspector of the Trade Inspection to initiate mediation proceedings to amicably resolve the dispute between the Customer and the Seller, in accordance with Article 36 of the Act of December 15, 2000, on Trade Inspection (Journal of Laws 2001, No. 4, item 25, as amended). Mediation is voluntary (both parties must agree to it), and any settlement must also be agreed upon by both parties. Filing a request for mediation does not guarantee its execution or its outcome.
8.3. The Customer also has the option to refer the dispute arising from the sales contract to a permanent consumer arbitration court at the provincial inspector of Trade Inspection, as mentioned in Article 37 of the Act of December 15, 2000, on Trade Inspection (Journal of Laws 2001, No. 4, item 25, as amended). The regulations for the organization and functioning of permanent consumer arbitration courts are specified in the Regulation of the Minister of Justice of September 25, 2001, on the regulations for the organization and functioning of permanent consumer arbitration courts (Journal of Laws 2001, No. 113, item 1214).
8.4. Detailed information on out-of-court methods of handling complaints and pursuing claims is also available at the offices and websites of district (municipal) consumer advocates, consumer protection organizations, and Provincial Inspectorates of Trade Inspection.
9. Protection of Personal Data
9.1. The data controller is the Seller referred to in point 1.1 of these Regulations.
9.2. The Customer’s personal data will be processed solely for the purposes of executing the contract and fulfilling the order.
9.3. Without the Customer’s separate consent, personal data will not be shared with other recipients.
9.4. The Customer has the right to access their personal data, request its correction, deletion, or restriction of processing, and the right to data portability.
9.5. Providing data is voluntary; however, without it, it is impossible to perform the contract and fulfill the order, including issuing proof of sale (receipt or VAT invoice) and shipping the products.
9.6. The Customer may consent to the processing of their personal data for marketing purposes, including receiving promotional materials and information about promotions and marketing activities from the online store – whitervbbit.com, including subscribing to a newsletter via email.
10. Final Provisions
10.1. The Seller respects all consumer rights provided for by applicable law, especially the Act of May 30, 2014, on Consumer Rights (Journal of Laws of 2014, item 827). Therefore, the provisions of these Regulations do not aim to exclude or limit any consumer rights arising from legal regulations. Any doubts should be interpreted in favor of consumers using the Store.
10.2. The Regulations may be amended for important reasons, particularly in the case of changes in the law. In the case of contracts concluded under these Regulations other than continuous contracts, changes to the Regulations will not affect the rights of Customers acquired before the changes come into effect.
10.3. The attachments to the Regulations are:
- Information on the right to withdraw from the contract,
- Template withdrawal form. These attachments are an integral part of the Regulations.
10.4. The Regulations are effective from May 25, 2016.
Attachment No. 1
INFORMATION ON THE RIGHT TO WITHDRAW FROM THE CONTRACT
(Article 27 of the Act of May 30, 2014, on Consumer Rights)
Right to Withdraw from the Contract
You have the right to withdraw from this contract within 14 days without providing any reason.
The withdrawal period expires 14 days after the day you (or a third party other than the carrier and indicated by you) takes possession of the goods.
To exercise your right of withdrawal, you must inform us (store address: Panda Rei, ul. Lipowa 29 lok. 6, 15-424 Białystok) of your decision to withdraw from this contract by a clear statement (e.g., a letter sent by post or email).
You may use the withdrawal form template, but it is not mandatory. To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal from the Contract:
In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivering the goods (except for any additional costs resulting from your choice of a method of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day we are informed of your decision to withdraw from this contract.
We will make the refund using the same payment method you used in the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with the refund. We may withhold the refund until we have received the goods back or until we receive proof of the goods being sent back, whichever is earlier.
Please send back or hand over the goods without undue delay and in any event not later than 14 days from the day you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling them in a way other than what is necessary to establish their nature, characteristics, and functioning.
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Attachment No. 2
WITHDRAWAL FORM TEMPLATE
(This form should be filled out and sent only if you wish to withdraw from the contract)
- Addressee: Panda Rei, ul. Lipowa 29 lok. 6; 15-424 Białystok
- I/We() hereby inform you of my/our() withdrawal from the sales contract for the following goods(*): ……………………………………………….
- Date of contract()/receipt(): ……………………………………………….
- Consumer’s Name(s): ……………………………………………….
- Consumer’s Address: ……………………………………………….
- Consumer’s Signature(s): ………………………………………………. (only if the form is sent in paper form)
- Date: ……………………….
(*) Delete as appropriate.