1. General provisions
1.1. The online store https://whitervbbit.com/ (“the Store”) is the property of the Panda Rei company (“the Seller”) run at ul. Lipowa 29 lok. 6; 15-424 Białystok; tax identification number (NIP): 922-285-14-47, entered into the Central Register and Information on Economic Activity (CEiDG) kept by the minister competent for economy (www.firma.gov.pl), email: firstname.lastname@example.org.
1.2. These Terms and Conditions (“Site Rules”) set out the rules for using the Store, in particular the rights and obligations of the Seller and the Customer, the rules for placing orders, making and terminating purchase and sale contracts regarding the Seller’s products, the rules for carrying out these contracts, and also the rules for handling complaints and protecting personal data. The Rules also specify the terms of electronic services that enable customers to buy products at the store.
1.3. Customers may at any time get free access to these Rules at https://whitervbbit.com/, including downloading, archiving, and printing the content of the Rules. The Rules are also available to the Customers during order placement.
1.4. These Regulations are addressed to both consumers and entrepreneurs using the Store, with the exception of points 7 and 8 of the Rules, which are directed only to Customers who are consumers, and also with the exception of those provisions of the Rules that clearly relate to consumers.
1.5. Customers may communicate with the Seller via e-mail, as well as in writing (contact details as in point 1.1 of the Rules), whereby they place orders using the order form in accordance with [according to] the procedure referred to in point 3 of these Rules.
1.6. All advertisements, price lists and other information referring to the products posted at https://whitervbbit.com do not constitute an offer within the meaning of the Civil Code, but an invitation to conclude a contract within the meaning of art. 71 of the Civil Code.
2. Services provided electronically
2.1. The Seller provides electronic services that enable the Customers to set up a user account at the Store’s website and provides the Customers with the order form available at the Store’s website.
2.2. The user account service consists enables customers to use the Store’s resources after logging in. Creating a user account requires completing and submitting a registration form with the full name, address, mailing address (if different from the main address) and e-mail address. The user account service is provided free of charge for an indefinite period of time. The Customer may at any time, without giving a reason and without bearing the costs, delete the user account by sending the Seller a request to delete the account in writing or via e-mail (contact details specified in point 1.1 of the Rules).
2.3. The order form service consists enables customers to place orders (declarations of will) for goods offered by the Seller via the Store’s website, in accordance with the procedure provided for in point 3 of the Rules. The service is provided free of charge and is of a one-time nature. The service ends immediately after placing the order.
2.4. Complaints about services provided electronically can be submitted in writing or by e-mail (contact details indicated in point 1.1. of the Rules). Complaints will be considered by the Seller within 14 days.
3. Concluding the purchase and sale agreement
3.1. The store accepts the Customer’s orders via the https://whitervbbit.com website. Orders can be placed 24 hours a day, 7 days a week. Placing an order by the Store’s Customer constitutes an offer to conclude a contract for the sale of products subject to the order within the meaning of Article 661 §1 of the Civil Code.
3.2. Placing an order means choosing the type and number of products at https://whitervbbit.com, clicking the “add to cart” icon, filling in the order form, choosing the payment and delivery method, and then confirming and sending the order by clicking the “Order and pay” icon. Orders placed via the Store entail the payment obligation.
3.3 If the Customer chooses payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 7 calendar days from the contract conclusion. If the payment is not credited to the Seller’s account by then, the Seller is entitled to withdraw from the contract within 24 hours.
3.4. If the Customer chooses the cash on delivery payment, the Customer is obliged to make the payment on delivery.
3.5. An indispensable element of the ordering procedure is that the Customer has read and accepted these Rules, which the Customer confirms by checking the appropriate box before closing the purchase.
3.6. After the Customer submits a correctly completed order form, the Store immediately confirms the receipt of the order by sending the Customer an appropriate e-mail to the e-mail address provided by the Customer. As soon as the Customer receives the e-mail, a sale and purchase agreement is concluded between the Customer and the Seller. This kind of electronic message also confirms the conclusion of a distance contract. The attachment to the e-mail is a PDF document containing all order data and a withdrawal form.
3.7. Contracts concluded via the Store are concluded in Polish or another language of your choice.
4. Prices and payments
4.1. The prices of products presented on the Store’s pages are gross prices (they contain all components such as duties and taxes, including VAT) and are expressed in Polish zlotys (PLN).
4.2. The prices of products on the Store’s pages do not include delivery costs. Product delivery costs (including transport, delivery and postal services) are indicated to the Customer when placing the order, including the time when the Customer wishes to be bound by a sales contract. The cost of delivery depends on the delivery method chosen while placing the order. The total cost of the order, including the price of the product and the cost of delivery, can be seen at the order summary.
4.3. The binding and final price is the price from the moment the order is placed by the Customer.
4.4. The payment for the ordered goods can be made in the forms of payment that can be selected in the order form.
4.5. Available payment methods that can be used to make payments:
Payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro – and bank transfer, cash on delivery, payment by Gift Card.
4.6. If there is a necessity of a refund for a transaction made by the Customer by a payment card, the seller will make a refund to the bank account assigned to the Buyer’s payment card.
4.7. If the form of payment for the order was the payment with a Gift Card, the funds returned for withdrawal from the purchase contract will be refunded to the Gift Card with a unique payment code.
4.8. VAT invoices are issued for all goods ordered in the Store.
4.9 The entity providing online payment services in Poland is Blue Media S.A. Payments for international shipments are made via PayPal.
4.10 Promotions, price discounts, sales, pre-orders and discount codes do not add up and do not combine their offers.
4.11 Promotional special campaigns and discount codes reducing the price of the order are primarily dedicated to sets of lingerie, swimwear or sleepwear. If some products purchased as a set are returned, the set’s promotional price will no longer apply. When calculating the refund amount, the Seller deducts from the price of the set the price of the products kept by the Buyer.
4.12 If the Buyer uses one special code or one offer multiple times (e.g. by buying a bra, garter belt and panties separately), the order will be sent by one shipment. The Seller will not reduce the amount of discount, except that resulting from additional shipping costs.
4.13 In case of returning part of the order placed within the “Second product X% off” offer, the Seller shall return only the price actually paid for the purchased product(s). It is possible to return both products purchased as part of the offer, the second product for which the discount was granted or to return the first product, at the same time cancelling the discount for the second one paying the difference in price by the Buyer.
5.1. Delivery of the product to the Customer is payable.
5.2. The ordered products are delivered by a courier company or Poczta Polska (Polish Post), according to the Customer’s choice when placing the order. The ordered goods are delivered – depending on the Customer’s choice – directly to the Customer’s address indicated in the order form.
5.3. The order processing time is 1 to 7 working days from the day the Customer pays for the order unless another date is specified in the product description or when placing the order.
5.4. If the Customer chooses to pay by bank transfer or payment card, the order processing time is counted from the date of crediting the Seller’s bank account or settlement account.
5.5. After receiving the parcel, the Customer should check its condition in the presence of the deliverer. In case of any damage to the parcel during transport, it is advisable for the Customer to refuse to receive the parcel or write in the presence of the deliverer a protocol describing the condition of the parcel and the circumstances of the damage, which will make the complaints procedure significantly easier.
5.6. The products exchanged at the Customer’s request (as part of an exchange for a different size, color or design) will be sent by registered mail of Poczta Polska (Polish Post) within a maximum of 14 calendar days from receiving the package from the Customer.
6. Complaint handling
6.1. The store is obliged to provide Customers with products without physical and legal defects (warranty). In case of receiving defective goods, Customers have the rights provided for in the Act of 23 April 1964 of the Civil Code (Journal of Laws of 2014, item 121, as amended), in particular in the part referring to warranty (art. 556 et seq.).
6.2. Complaints shall be submitted to the address of the Store’s business office referred to in point 1.1 of the Rules. The complaint should include the Customer’s contact details, invoice or sales check number, information on the type of defects and the date they were found, as well as the customer’s claim. The content of the complaint is a recommendation, and complaints with different content will also be considered by the Seller.
6.3. If it is necessary for the Seller to become acquainted with see the sold product to recognize the complaint, the Customer who exercises the warranty rights will be obliged to deliver the item to the place indicated in the sales contract at the Seller’s expense.
6.4. The Customer is obliged to immediately check if the shipped order is complete, and in case of any irregularities found, notify the Seller. Failure to notify the Seller within 2 days from the date of receiving the shipment results in losing the right to make a Complaint.
6.5. The Store will respond to the Customer’s complaint within 14 days.
7. Right to withdrawal from the contract
7.1. According to art. 27 of the act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827) A Customer that is a consumer who has entered into a distance contract via the Store, can withdraw from it within 14 days without giving a reason and without costs, except for the costs specified in points 7.4 and 7.5 of the Rules. The 14-day return option applies only to Consumers. This means that a product purchased for business use (with a purchase invoice with a company’s tax identification number) is not eligible for a 14 day return policy.
Instructions on the right to withdraw, including the information on the way and date limit for withdrawing from the contract and the cost of returning the goods in case of the withdrawal, which is borne by the Customer, is attached as Annex 1 to these Rules.
7.2. The customer may use the model withdrawal from attached to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014 item 827), as well as the return form sent to the Customer’s email address after completing the order. However, it is not obligatory.
7.3. In case of withdrawal from the contract, this contract is considered void.
7.4. If the Customer has chosen a delivery method other than the cheapest usual method offered by the Seller, the Seller is not obliged to pay the Customer back in case of bearing additional costs.
7.5. The customer bears the direct costs of returning the product.
7.6 The customer is charged for the costs of bank charges associated with the refund of payments (or prices) to an account kept at a bank outlet in another EU country. The Seller is not put at risk due to changing exchange rate.
7.7. The customer is liable for reducing the value of the product as a result of using it in a way that goes beyond what is necessary to know the nature, characteristics and functioning of the product.
7.8. The returned product cannot be used or damaged, it must have the original packaging with a set of labels and protective elements. A refund cannot be processed if the product:
– is damaged,
– has signs of use,
– does not have original tags,
– does not have a protective hygienic liner (in the case of swimwear bottoms).
7.9. The Customer is obliged to return the products within 14 days from notifying the Seller about the withdrawal from the contract.
7. 10. The Customer should secure the returned goods in such a way as to minimize the risk of damage in transit during transport.
7.11. The Seller has the right to withdraw from the distance contract if the Customer does not collect the cash on delivery parcel within 60 days from the date of the contract.
7.12. The Seller has the right to claim incurred losses resulting from not collecting the parcel, i.e. shipping costs, return shipping costs and costs of return service.
8. Out-of-court means of complaint handling and claim assertion
8.1. If the Seller has not accepted the complaint of the Customer who is a consumer and he does not agree with the decision, he may use available out-of-court means of complaints handling and claim assertion.
8.2. In particular, the Customer has the option of requesting the competent provincial inspector of Trade Inspection to initiate mediation proceedings regarding the friendly settlement of the dispute between the Customer and the Seller according to art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws 2001 No. 4 item 25 as amended). Mediation is voluntary (both parties must agree to it), and any agreement of the parties must also be the result of agreement between both parties. Successful submission of an application for mediation does not guarantee that it will be carried out, nor its result.
8.3. The customer also has the option of requesting the settlement of a dispute resulting from the concluded sales contract by a permanent consumer arbitration court operating by the voivodeship inspector of the Trade Inspection referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws 2001 No. 4 item 25 as amended). Regulations for the organization and operation of permanent consumer courts of arbitration are set out in the Regulation of the Minister of Justice of 25 September 2001 on determining the rules of organization and operation of permanent consumer courts of arbitration (Journal of Laws 2001, No. 113, item 1214).
8.4. Detailed information on out-of-court complaint handling and claim assertion is also available at the residences and on the websites of poviat (municipal) consumer advocates, social organizations, whose statutory tasks include consumer protection, and Voivodship Inspectorates of the Trade Inspection.
9. Personal data protection
9.1. The administrator of personal data is the Seller referred to in point 1.1. of the Rules.
9.2. Customer’s personal data will be processed only for the purposes of performing the contract and order processing.
9.3 Personal data will not be disclosed to other recipients without the Customer’s separate consent.
9.4. The customer has the right to request from the administrator the access to personal data, the right to correct, delete or limit its processing, and to transfer the data.
9.5. Providing data is voluntary, but without providing it is not possible to carry out the contract and process the order, including the issuing of a certificate of sale
(receipt or VAT invoice) and shipping the products.
9.6. The Customer may consent to the processing of his data for marketing purposes in order to provide the Customer with advertising materials and information about
promotional and marketing campaigns, and the owner of the whitervbbit.com online store, including sending a newsletter to the Customer via e-mail.
10. Final provisions
10.1. The Seller honors all consumer rights included in the provisions of generally applicable law, in particular in the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827). Therefore this is why the provisions of these Rules are not intended to exclude or limit any consumer rights resulting from legal provisions. All possible doubts should be explained in favor of consumers using the Store.
10.2. The Rules may be amended for important reasons, particularly in case of a change in the law. In the event of concluding contracts different than continuous contracts on the basis of these Rules, amendments to the Rules will not in any way affect the rights of Customers acquired before the date of introducing the amendments.
10.3. Annexes to the Rules are:
1. Information about the right to withdraw from the contract,
2. Model withdrawal form. These annexes are an integral part of the Rules.
10.4. The Rules have been in force since May 25, 2016.
INSTRUCTIONS ON THE RIGHT TO WITHDRAW FROM THE CONTRACT
(Article 27 of the Act of 30 May 2014 on consumer rights)
The right to withdraw from the contract
You have the right to withdraw from this contract within 14 days without giving any reason.
The deadline to withdraw from the contract expires after 14 days from the day on which you came into possession of the product or on which a third party other than the carrier and indicated by you came into possession of the item.
To exercise the right of withdrawal, you must inform us (store address: Panda Rei, Lipowa 29 lok.6, 15-424 Białystok) about your decision to withdraw from this contract by a clear statement (e.g. a letter sent by mail or via email).
You can use the model withdrawal form, but it is not obligatory. To keep the deadline for withdrawal, you only need to send us information about exercising your right to withdraw from the contract before the deadline.
Effects of withdrawal from the contract:
In case of withdrawal from this contract, we will refund you all payments received from you, including the costs of delivery (except for additional costs resulting from your chosen delivery method other than the cheapest usual delivery method offered by us), immediately, and in any case not later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract.
The refund will be made using the same payment methods that you used in the original transaction unless you have clearly agreed otherwise; in any case you will not bear any charges connected to this refund. We may withhold the refund until we receive the product or until we receive the proof of sending it back, whichever happens first.
Please send or return the product to us immediately, and in any case no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the product before the 14-day deadline.
You will have to bear the direct costs of returning the goods.
You are only responsible for reducing the value of the product resulting from using it in a different way than was necessary to know its nature, characteristics and functioning.
MODEL WITHDRAWAL FROM THE CONTRACT
(this form should be completed and returned only if you wish to withdraw from the contract)
– Addressee recipient: Panda Rei, ul. Lipowa 29 lok. 6; 15-424 Białystok
– I/We (*) hereby inform about my/our withdrawal from the contract of sale of the following items (*): ……………………………………………….
– Date of conclusion of the contract (*)/receipt (*): ……………………………………………
– Name of consumer(s): ……………………………………………
– Address of consumer(s): ……………………………………………….
– Signature of consumer(s): ………………………………………………. (only if the form is sent in paper version)
– Date: ………………………
(*) Delete as appropriate.