Within 14 days from the date of receiving the shipment, you may withdraw from the purchase agreement and return the purchased lingerie. Please note that, according to Polish law, this option applies only to Consumers and entities referred to in Article 38a of the Consumer Rights Act.
If you wish to make a return, please inform us by email, sending a message containing the completed return form to contact@whitervbbit.com.
Następnie odeślij produkt (pocztą lub przesyłką kurierską) na adres:
Panda Rei ul. Lipowa 29 lok. 6 15-424 Białystok Poland
Please ensure that the item is securely packed, just as it was when we sent it to you. The returned product must not show any signs of use, and it must include the original packaging with all tags and protective elements intact.
Please note that we will not be able to process an exchange or return if the product you send back:
- has been damaged,
- shows signs of use,
- does not have the original tags,
- is missing the protective sticker (in the case of swimwear bottoms),
- is missing the pink security tape with the printed message “If you remove me, you lose the option to return.”
Please note that the right to withdraw from the contract does not apply if the subject of the contract is an item delivered in sealed packaging, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery. This applies to protective masks, stockings, tights, and gift packaging.
The return option does not apply to personalized products or items made to the Consumer’s individual order (for example: products with personalized embroidery, products not included in the store’s regular offer, products modified at the customer’s request, lingerie, and clothing made to individual order, which cannot be purchased through a standard order).
Upon receiving your shipment, we will forward it for inspection and then prepare the documents for the refund. We have 14 days from the moment we receive your shipment to process this, which means the refund will be issued within 14 days from when the package arrives at our facility.
Please send the information about the return decision to our email: contact@whitervbbit.com
Exchanges for a different size
If you need a different size than the one you ordered, please return the product and place a new order.
Remember that when placing an order, you can order any number of sizes, and after trying them on, you can return the ones that do not fit. You have 14 days from the receipt of the shipment to do so.